SHIPPING POLICY

At JoliaBrand.co, we strive to provide efficient and reliable shipping services to ensure your orders reach you in a timely manner. Please review our shipping policy to understand how we handle the delivery of your purchases:

Carrier and Delivery Partners:

We partner with trusted international carriers such as DHL and Aramex to ensure the secure and timely delivery of your purchases. Our collaboration with these reputable carriers allows us to offer worldwide express shipping, ensuring your items reach you with efficiency and care.

Shipping Fees:

Shipping fees are calculated based on a flat rate of $15, subject to adjustment due to a monthly fluctuating fuel rate charge expressed as a percentage. This additional charge, calculated at checkout, covers handling and packaging costs. Please note that shipping fees are separate from the product prices.

Customs and Duties:

As the recipient, you are responsible for any import duties, customs fees, and local taxes applicable in your country. These charges are not included in the product price or the shipping fee. To release your order from customs upon arrival, payment of these charges is necessary. Unfortunately, we cannot advise on the specific amounts, and these charges are excluded from our invoices.

Delivery Timeframe:

The delivery timeframe varies based on your location and the chosen shipping method. We strive to provide estimated delivery times during the checkout process, keeping you informed about when to expect your order. Delays may occur due to unforeseen circumstances, but we remain dedicated to keeping you updated on your order’s progress.

Local Delivery Services:

For customers in Lebanon, local delivery is offered free of charge, provided no discounts are applied. Our trusted delivery service provider, Wakilni, ensures swift and efficient delivery within Lebanon.

Customers in the USA can enjoy free local delivery by selecting the “Buy with Prime” button on our website, thanks to our seamless integration with Amazon. Alternatively, a flat rate of $7 is available for shipping via USPS or UPS.

EXCHANGE POLICY:

At JoliaBrand.co, we understand that sometimes, items may need to be exchanged. Here’s how we handle exchanges:

Exchange Eligibility:

Exchange requests are accepted within one week of receiving your order. To qualify for an exchange, please send us an email at info@joliabrand.co with details of your exchange request.

Exchange Process:

If your exchange request is approved, you will be required to cover the shipping fees associated with the exchange. Once we receive your returned item, we will process the exchange promptly.

CANCELLATION POLICY:

We understand that circumstances may change, and you may need to cancel your order. Here’s our cancellation policy:

Cancellation Timeframe:

You can cancel your order within 24 hours of placing it. After this timeframe, your order may have already entered the processing stage, and cancellation might not be possible.

Cancellation Process:

To cancel an order, please contact us at info@joliabrand.co within the specified timeframe. Provide your order number and relevant details for prompt assistance. We will confirm the cancellation if it is within the allowable timeframe.

Refund for Canceled Orders:

If your order is successfully canceled within the stipulated timeframe, a refund will be processed. Please allow a reasonable amount of time for the refund to reflect in your account, depending on your payment method.

For any further inquiries or assistance regarding shipping, exchanges, or cancellations, please contact us at info@joliabrand.co. We’re here to ensure your shopping experience with us is smooth and satisfactory.