At JoliaBrand.co, we value your satisfaction and strive to provide a straightforward and transparent return and refund process. Please read our policy carefully to understand how returns and refunds are handled:

RETURNS:

Eligibility:

We accept returns within 15 days from the delivery date for items in their original condition, unworn, and with the dust bag and tags intact.

Return Shipping:

As the recipient, you are responsible for covering the cost of shipping back to our warehouse in Lebanon. We exclusively accept returns via DHL. Ship your returns to the address provided by us on email.

Return Process:

Once we receive the returned item and verify its original condition, we will initiate the refund process. Please allow some time for the refund to be processed.

Requesting a Return:

To request a return, please contact us at info@joliabrand.co. Provide your order details, and our customer service team will guide you through the return process.

REFUNDS

Refund Timeframe:

Refunds will be processed promptly after we receive and inspect the returned item. The time it takes for the refund to reflect in your account may vary based on your payment provider.

Refund Method:

Refunds will be issued using the same payment method used for the original purchase. If, for any reason, this is not possible, we will coordinate with you to find an alternative refund method.

For any questions or requests related to returns, refunds, or shipping, please contact us at info@joliabrand.co. We are here to assist you and ensure your experience with JoliaBrand.co is enjoyable and hassle-free.